About Us

In 1993 a LaVerne Caddy was an Assistant Chief Ambulance Officer. Having retired from the Ambulance service he set up his own telephone answering service for GPs, initially expecting to be in Cornwall. Due to the formation of Doctors co-ops we needed to move to other areas of call handling.

At the time only a few vets within Cornwall where using the service, we sent out leaflets and over the years we have grown from strength to strength and now deal with over 200 veterinary groups all across the UK.

Since LaVerne Caddy and his wife Wendy started the business it has remained a family business and the 3rd generation of the family are now managers of the company. At the heart of our business is a close family, all working together to provide you with the best service possible.

We have recently moved from our leased offices of 13 years to new premises owned by the company and are looking to the future to improve our service offering to both our current clients and new.

Why Choose Us?

• We have over 21 years of experience dealing with emergency calls

• We are a specialist veterinary answering service

• All calls will be answered under your own practice name

• Many extra services included for free

Our Assurances To Our Clients

• We will do everything we can to help you and your vets both out of hours while they are on call and during the day

• Our Average Answer Time is 6 Seconds which is maintained throughout the year

• No matter what the weather conditions we will be working 24/7 365 days a year

Our Back Ups

• Battery Back Up on all electronic systems

• Onsite generator with automatic switch over

• We have access to off road vehicles and training to drive them in all weather conditions; if our staff can't get in themselves we can get them in